Photo By Petty Officer 1st Class James Stenberg | Beginning Feb. 13, Naval Hospital Pensacola’s Urgent Care Center will be open daily...... read more read more
PENSACOLA, Fla. – Beginning Feb. 13, Naval Hospital Pensacola’s Urgent Care Center will be open daily from 8 a.m.–8 p.m.
The UCC is open seven days a week including holidays and is available for all TRICARE beneficiaries including TRICARE Prime, TRICARE Standard, TRICARE For Life and TRICARE Young Adult.
“Our heaviest flow of patients is usually in the morning, so we adjusted our hours to better accommodate our beneficiaries,” said Cmdr. Carolyn Rice, director of Medical Services, NHP. “We analyzed the data and listened to comments from our beneficiaries to make the decision to change the hours.”
TRICARE beneficiaries can visit the UCC for acute care symptoms such as minor lacerations and injuries, fevers, sore throats and cough. Beneficiaries with severe or life threatening injuries or illnesses such as head trauma, strokes or heart attacks should call 911 or visit the closest emergency room. TRICARE’s Nurse Advice Line is also available 24/7 at 1-800-TRICARE, option 1, to assist beneficiaries in deciding if a visit to an ER is appropriate.
“There is not much our UCC cannot treat,” said Capt. Maureen Padden, commanding officer, NHP. “If you believe your life is at risk, please call 911 or go to an ER. Otherwise, our UCC is a great place to receive care.”
One of the benefits of using NHP’s UCC is that it is located within a hospital, which means beneficiaries with more serious conditions such as appendicitis, pneumonia, gallbladder pain or infections could be immediately admitted to the hospital and treated. Another benefit is the wait time.
“The average time for a visit to our UCC is about an hour,” said Rice. “That time is from when you walk in our door until you are discharged.”
While the UCC is open to all TRICARE beneficiaries, those enrolled with a Medical Home Port Team at NHP or one of its local branch clinics are highly encouraged to contact their Medical Home Port Team during normal hours before visiting the UCC. The Medical Home Port Team offers same day appointments and provides beneficiaries with continuity of care by its team of healthcare providers.
“The Medical Home Port Teams know their patients best because they see them on a regular basis,” said Padden. “Having continuity of care with the same team of healthcare professionals is a huge benefit to our patients enrolled here because there is a relationship established between the team and patient, which leads to trust and better overall care.”
Evening and weekend appointments can also be made for the UCC by either calling the UCC at 850-505-6731 or by visiting www.TRICAREonline.com.
| Date Taken: | 02.10.2015 |
| Date Posted: | 02.10.2015 14:37 |
| Story ID: | 154123 |
| Location: | PENSACOLA, FL, US |
| Web Views: | 387 |
| Downloads: | 0 |
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