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WASHINGTON – The Undersecretary of Defense for Personnel and Readiness wants to know how well the Morale, Welfare and Recreation (MWR) program serves the needs of military members, DOD civilians and others eligible for its services.
Beginning, May 12 and concluding several days later, nearly 1 million DOD military members, worldwide, will receive a personalized emailed invitation to participate in a DOD survey about the MWR program.
As a 35-year veteran and the first female Army aviator in the Army National Guard, retired Maj. Gen. Jessica L. Garfola Wright, the assistant secretary of defense for Reserve affairs and the acting undersecretary of defense for personnel and readiness, understands the importance of the MWR program and how it helps improve military readiness, retention, and unit cohesion.
“Not every service member will receive an invitation to participate in the Customer Satisfaction Survey, only those randomly selected, so the responses we receive from one person likely represents the opinions of many others, including some people for whom the current MWR programs, services or hours of operation do not meet their needs,” said Bruce Moody, a staff member in the Office of the Undersecretary of Defense for Personnel and Readiness.
“This is an opportunity for MWR customers and potential customers to not only let us know what works or does not work for them, but what we can do better,” Moody said. “Your opinion really matters. The MWR services and programs exist for you and your families."
"Tell us what you love, what you’d change, and how we can make it even better for you,” Moody encourages.
Every survey is read and the results from all of the completed surveys are calculated into the final data, according to Moody.
Moody said the survey will assess MWR programs and services including: fitness, libraries, auto service centers, outdoor recreation, recreation centers, single service member programs, swimming pools, leisure travel, and sports and athletics. In addition, three additional questions in three randomly-selected program areas will be asked.
MWR programs contribute to service members and their families feeling healthy, fit and engaged, which helps build resilience and contributes to personal and professional success, Moody observed.
The survey is an important tool for defense and service planners as they shape Morale, Welfare and Recreation programs to meet service member and family needs. The survey is a step toward a fuller understanding of the impact of that the MWR programs and services have on the well-being of service members and military families, according to Moody.
Using a 2009 survey as the baseline, a goal of the 2014 survey is to measure changes in MWR customer satisfaction over time and to evaluate the effectiveness of strategic program improvements.
Completion of the survey is voluntary, anonymous and confidential, Moody assured.
“Your opinion counts! If you receive the survey, please take a few minutes to tell us about your MWR experiences and how we can make them better,” Moody concluded.
| Date Taken: | 05.08.2014 |
| Date Posted: | 05.08.2014 15:02 |
| Story ID: | 129200 |
| Location: | WASHINGTON, DISTRICT OF COLUMBIA, US |
| Web Views: | 72 |
| Downloads: | 0 |
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