Photo By Mark Burrell | Laura Stanley, a Department of Navy Civilian Employee Assistance Program (DONCEAP)...... read more read more
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WASHINGTON - During her two decades with the same insurance company, Rebecca Tittle never filed a claim. Never, that is, until a raging summer storm sent her neighbor’s tree through her roof in 2011.
There was over $40,000 worth of damage to her Sacramento rental property, explained Tittle, the director of Labor and Employee Relations at Naval Sea Systems Command.
The insurance paid for all the damage, but when her policy came up for renewal she was denied.
“I called and I called every insurer in the book and I got the same negative response,” said Tittle. “I spent hours searching for someone to insure me. I was in dire straits because I can’t have a tenant without having insurance.”
Though she was familiar with the Department of the Navy Civilian Employee Assistance Program (DONCEAP), she didn’t know the program would help with this situation.
“I’m intimately aware of all things DONCEAP, yet I’m continually stunned at the things they provide,” said Tittle.
She decided to give them a call and they provided her a list of all the insurance companies she was pre-approved for the very next day.
“All the worry and the sick feeling that I had and the time I spent; they’re like having a little homemaker in your pocket,” Tittle said.
That was only one story of thousands of Navy civilians who have used DONCEAP to weather the storm life brings.
Where do you get trusted childcare suggestions? What about tax tips or credit card debt advice? Maybe you need a marriage counselor to strengthen your relationship? Or just need reliable advice from a licensed counselor who understands your life situation?
DONCEAP can help you answer all those questions for free.
"Say if you were new to the area and you were looking for childcare options in your neighborhood; and you had a price point you wanted to stay under or needed the childcare provider to meet certain requirements, they'd be able to do research for you and find what you're looking for," said Laura Stanley, DONCEAP program manager for the Office of Civilian Human Resources.
DONCEAP provides Navy civilian employees with support for work/life benefits as well as support for a variety of issues at no charge. Some of these issues are - childcare, finances, eldercare, identity theft, legal services, alcohol and substance abuse, and more since 2013.
Services are offered at no charge from the Department of the Navy to civilian personnel and their family members, and are confidential within the limits of the law.
"With the counseling services, employees are entitled to up to six sessions for short-term counseling and those are covered by the Department of the Navy. Any additional counseling or medical referrals would be at the employee’s expense," Stanley said.
There are on-site counselors at the Washington Navy Yard, D.C., China Lake, Califirnia, Point Mugu, California, San Diego, Patuxent River, Maryland, Jacksonville, Florida, Norfolk, Virginia and Bremerton, Washington. However, counselors are available 24/7 by phone and the line is always answered by a human.
In other locations people can call the 1-844-DONCEAP number and either speak to a counselor over the phone or be referred to an affiliate counselor in the local area. For more information on DONCEAP federal Navy personnel should refer to http://www.donceap.foh.hhs.gov.
| Date Taken: | 03.10.2016 |
| Date Posted: | 03.10.2016 16:57 |
| Story ID: | 191980 |
| Location: | WASHINGTON NAVY YARD, DISTRICT OF COLUMBIA, US |
| Web Views: | 1,009 |
| Downloads: | 1 |
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