Photo By Charles Haymond | Senior Airman Tanner Roush, 55th Logistics Readiness Squadron vehicle maintenance...... read more read more
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Prior to the change, vehicles turned in for minor maintenance could take weeks to return.
“Everything that comes through the door gets racked and stacked,” said Deivis Bliujus, 55th LRS vehicle fleet manager. “The harder jobs take more time, which causes the stack to get bigger and bigger and the easy stuff wasn’t getting turned out in a timely manner.”
To address this gridlock, Bliujus came up with an idea to create a designated section to provide annual periodic maintenance inspections and oil changes for Offutt’s fleet of more than 500 vehicles. He turned to his NCO in charge of the customer service center to make it happen.
“If a vehicle came in for just an oil change, it might sit for two weeks depending on the work load and priority,” said Tech. Sgt. Seth Barrett, 55th LRS NCO in charge of the vehicle management customer service center. “So we initiated this plan to start our own version of the ‘Jiffy Lube.’”
Barrett said his team has completed PMIs and oil changes on 118 vehicles since the section stood up in late June. Now they are returning three out of four vehicles brought in for service within 24 hours.
“We’ve got a higher mission capable rate than I’ve seen at a lot of bases,” Barrett said. “We actually just hit 95 percent. So 95 percent of the base’s vehicle fleet is in commission.”
Barrett said the fleet management and analysis office was receiving multiple calls per week regarding the status of maintenance. Now they only average one or two per week, which are typically related to the more extensive repair jobs.
Master Sgt. Kevin Beavers, 55th LRS vehicle management superintendent, says new “Jiffy Lube” type service has improved both production numbers and customer satisfaction.
“This is a way for us to focus on the customers,” he said. “It’s smart, our numbers are better and customers are happier.”
| Date Taken: | 11.17.2017 |
| Date Posted: | 11.22.2017 10:59 |
| Story ID: | 256267 |
| Location: | OFFUTT AIR FORCE BASE, NEBRASKA, US |
| Web Views: | 25 |
| Downloads: | 0 |
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