Photo By Petty Officer 1st Class Jacob Sippel | JACKSONVILLE, Fla. (July 27, 2018) Hospital Corpsman 2nd Class Jamie Hopkins provides...... read more read more
Naval Hospital Jacksonville is launching an enhanced process for patients to pick up medications at its hospital pharmacy and satellite pharmacy, starting in early August.
The pharmacy check-in kiosk will enable patients to view the average wait time, and sign up to receive text messages with updates on the status of their prescription.
When a patient arrives at the pharmacy kiosk, they select a “drop-off prescription” ticket. Patients can choose to wait for the prescription, or they can advise the pharmacy technician that they’d like to use either a two-hour or next-day pick-up option.
When patients return for the two-hour pick-up option, they need to re-scan their original ticket at the kiosk. When patients return for the next-day pick-up option, they should select a “return for pick-up” ticket at the kiosk.
As part of the new check-in process, patients will scan their DoD ID card at the pharmacy kiosk. Patients can re-scan their card later, to see where their ticket is in the process.
The enhanced system is scheduled to roll-out at the hospital pharmacy on Aug. 8 and at the satellite pharmacy (near the NEX) on Aug. 9 or 10. During the first few days of implementation, pharmacy staff will be on-hand at the kiosk to assist patients.
There are many factors that contribute to when a prescription is called as ready (including the number and complexity of medications involved). Patient safety is the first priority of pharmacy staff.
The new system is part of an initiative to enhance the patient experience at military pharmacies. The goal is to provide a more consistent and transparent experience to patients.
To help improve the patient experience, please submit an ICE survey. Visit Naval Hospital Jacksonville’s website and click on the “ICE” icon. Patients who opt-in to text messages at the pharmacy kiosk will receive an ICE link via text message.
To refill prescriptions, call 800-628-7427 or visit www.TRICAREonline.com.
To skip the trip, use TRICARE Pharmacy Home Delivery. It provides 90-day supplies of generics at one-fifth the cost of TRICARE retail pharmacies, and brand names at 1/3 the cost of TRICARE retail pharmacies. Talk to your doctor, or call 877-363-1303, or visit www.TRICARE.mil/HomeDelivery or www.Express-Scripts.com/TRICARE.
Children age 10 and up must have their own DoD ID card to use pharmacy services. Children age nine and below may be escorted by a custodial parent or guardian who is eligible for TRICARE.
Never throw medications down the drain or toilet (where they impact the water supply). The pharmacy offers on-site collection receptacles for unused medications. Or, patients can use their household garbage (and either crush the pills, or mix the pills with other garbage such as coffee grounds).
Naval Hospital Jacksonville’s priority, since its founding in 1941, is to heal the nation’s heroes and their families. The command is the Navy’s third largest medical treatment facility, comprised of a hospital and five branch health clinics across Florida and Georgia. Of its patient population (163,000 active and retired sailors, soldiers, Marines, airmen, guardsmen, and their families), about 84,000 are enrolled with a primary care manager and Medical Home Port team at one of its facilities. To find out more or download the command’s mobile app, visit www.med.navy.mil/sites/navalhospitaljax.
| Date Taken: | 07.30.2018 |
| Date Posted: | 07.30.2018 09:30 |
| Story ID: | 286216 |
| Location: | JACKSONVILLE, FLORIDA, US |
| Web Views: | 662 |
| Downloads: | 0 |
This work, Improved pharmacy pick-up process to launch at Naval Hospital Jacksonville, by Yan Kennon, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
No keywords found.
