Photo By Kristi R Britt | Code 2300T Professional Development Facilitator Clinton McRae Jr. dives into lessons...... read more read more
What do you think of when you hear the term “crucial conversation”? Perhaps you envision a table surrounded by world leaders conversing on what actions must be taken for a better future for their people? Perhaps you envision a mother and child sitting on a bed, having a hard talk about something that’s impacted their family? Or perhaps you envision a supervisor and an employee, coming together to share their viewpoints on something that’s happened and their personal perspectives on the matter.
In life, conversations are plentiful, interactions happening daily as people go about their day working towards their goals. This includes crucial conversations, which are conversations that have three specific elements present: opposing opinions are at the forefront, high stakes are defined and there’s risks in sight, and strong emotions are backed behind their words. These moments can act as a crossroads for those involved, passion and priority taking center stage. They can reshape your life – and, depending on how these conversations are approached on all sides, can determine if how those involved can make it to the other side in a positive or negative light.
In the two-day course offered at Norfolk Naval Shipyard (NNSY) entitled Crucial Conversations for Mastering Dialogue, Code 2300T Professional Development Facilitator Clinton McRae Jr. dives into the learnings from Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory in their book Crucial Conversations: Tools for Talking When Stakes are High. This externally developed course is open to all shipyard employees and shares examples of what these conversations can look like and how they can be approached from different angles. The students are able to have group discussions, watch presented examples of situations and act out how conversations could go from their perspectives.
“This course is developed by social scientists who give you the tools you need to recover, navigate, and get back in the game even when the other may throw up a shield to guard themselves,” said McRae. “When it comes to crucial conversations, it can be very easy to get stuck in a loop due to emotions or a feeling that the risks are too great – that the consequences of speaking up outweigh the means for a discussion to reach a solution. We take a deep dive into these conversations from all sides, helping those to master their stories, define their meaning and the meaning from the point of view of the one they are conversing with, and find the path they can move into action.”
He continued, “at the end of the day, people want to feel they are genuinely being heard and respected. When it comes to conversations, intent trumps content. If people understand you are being genuine with them, they will receive that information better – even if it may be a hard pill for them to swallow. Hold onto what resonates with you and approach these situations with both heart and an understanding. Ensure the other person is approaching it this way as well, and be willing to open your eyes to their perspective as well. Together, you can come to a place of shared meaning and come to a solution that best fits all involved.”
This course is available through the Nuclear Engineering and Planning Department (NEPD) and can be registered through Waypoints (https://don.csod.com/) with the course title 24-NNSY (C900CU-CC) CRUCIAL CONVERSATION. Once this course is completed, those interested can also take its sister course 24-NNSY CRUCIAL ACCOUNTABILITY, a one-day course where participants learn how to talk about unmet expectations in a way that yields two-way accountability and allows further progress to be made.
| Date Taken: | 11.01.2024 |
| Date Posted: | 11.14.2024 08:22 |
| Story ID: | 485250 |
| Location: | PORTSMOUTH, VIRGINIA, US |
| Web Views: | 78 |
| Downloads: | 0 |
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