Petty Officer 2nd Class Sonny Mabaquiao and Petty Officer 2nd Class Josh McMullin, information systems technicians, sort through help tickets at the Centralized Service Desk in St. Louis, April 5, 2013. A floor analyst goes through 25 to 50 help tickets a day, serving active, reserve and civilian members of the Coast Guard. U.S. Coast Guard photo by Petty Officer 2nd Class Ayla Kelley.