Photo By Jason Bortz | Capt. Maureen Padden, commanding officer, Naval Hospital Pensacola, is presented the...... read more read more
SAN DIEGO – The American Hospital Association (AHA) presented Capt. Maureen Padden, commanding officer, Naval Hospital Pensacola, with the 2012 Federal Health Care Executive Award for Excellence on July 25. Padden was one of two federal hospital leaders who were recognized this year by the AHA for outstanding service in the health care field.
In 2005, Vice Adm. Mathew Nathan, surgeon general of the Navy, also earned the same award from the AHA when he was the commanding officer of Naval Hospital Pensacola.
“[Both] honorees exemplify dedication to excellence and service to their country and, on behalf of the American Hospital Association, I thank them for the incredible work they do each day,” said Rich Umbdenstock, AHA president and CEO. “Their commitment, under difficult circumstances, to improving care for their fellow service members inspires us all.”
Padden, a 25 year veteran of Navy Medicine, was recognized for her role in transforming the way primary care is not only delivered at NHP, but throughout the entire Navy. As one of the principal pioneers of the Navy model of patient-centered care or Medical Home Port, she helped to clearly define how primary care should be delivered in Navy Medicine.
Medical Home Port is a team based approach to primary health care where patients are assigned to a specific Medical Home Port Team. The team reviews all of the patient’s medical needs and ensures that anything required for the patient is addressed during the appointment, including booking referrals and giving missing immunizations.
“What is unique about Medical Home Port are the efforts to maintain continuity between patients and their own primary care providers,” said Padden. “Increased continuity dramatically improves the care provided. The frequency of visits decreases because providers can better assess patients and patient satisfaction goes up because patients are going to see someone that knows their history and they trust.”
The National Center for Quality Assurance (NCQA) has recognized more than 45 of the Navy’s Medical Home Port practices as Level III Medical Homes. Among the requirements for Level III certification are the ability for patients to contact their team 24-hours a day, seven days a week and the team’s availability to handle same day appointments. Naval Hospital Pensacola alone has 10 Level III Medical Home Ports.
“I’ve very proud of the efforts Naval Hospital Pensacola’s staff has done to get 10 of our Medical Home Port Teams recognized, setting the example for the rest of the Navy to follow,” said Padden. “Everyone at NHP, from the staff that answer the phones to the physicians, has worked hard to make the Medical Home Port model work. It takes a team effort, but the hard work is worth the effort because we are providing better care for our patients.”
In 2011 and 2012, Padden travelled to every Navy Medical Treatment Facility around the world to train them on the Medical Home Port model. Her efforts have led to significant improvements in patient satisfaction and provider-patient continuity. Prior to Medical Home Ports, continuity between a patient and assigned provider was less than 40 percent. Today, the average is between 70 – 93 percent. Patient satisfaction has also risen and exceeds 90 percent at some Medical Home Ports.
Also receiving an award from the AHA was Cmdr. Matthew Case with Naval Hospital Camp Lejeune. Case received the 2012 Federal Health Care Executive Special Achievement Award.
“It was an honor to receive an award alongside my old friend and colleague Cmdr. Matt Case,” said Padden. “There are many folks whose efforts have made Navy Medicine and primary care better these past few years and they share in the recognition and the award from the AHA today. This really was a team effort.”
| Date Taken: | 07.25.2013 |
| Date Posted: | 07.29.2013 18:31 |
| Story ID: | 111009 |
| Location: | SAN DIEGO, CALIFORNIA, US |
| Web Views: | 165 |
| Downloads: | 0 |
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